Shipping & Returns

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SHIPPING & RETURNS

Thank you for shopping with The Health Store. Your order of healthy goods is in the right hands!

After you place your order, our team will update you on shipping details as soon as it is ready for dispatch. You should find all the details you need to know below, however if you have a question regarding your order, just complete the form below and our team will be happy to help. 

Email Us

OUR PACKAGING

We are committed to making this planet a healthier place to live. Your order will arrive in packaging that is plastic free, that is recycled and recyclable. 

IRELAND ORDERS

Free shipping on orders over €25* *within Ireland only

If your order value is €25 or more, then delivery is free to any destination in the Republic of Ireland (Subject to a max weight of 25kg). Order values for less than €25 will incur a standard delivery charge of €4.50. We use a courier company for all deliveries and a signature will be required on delivery.

Expected delivery time within Ireland is within 3-5 working days from dispatch. We will contact you should this change.

We use An Post for our deliveries and you can track your order via anpost.ie

For order queries contact : online@theheathstore.ie 

UK ORDERS

Unfortunately we are unable to process orders to the UK. This is due to licensing restrictions.

EUROPEAN ORDERS

All orders from Europe will incur a minimum standard delivery charge of €7.50. All our deliveries to Europe are by the national postal service.

We aim to ship your order within 2 working days, subject to availability.

Delivery time within Europe is up to 7 working days from dispatch.

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue with your order, we will cancel the order and issue a full refund.

Due to new postal regulations, we are unable to deliver liquids outside the Republic of Ireland. We apologise for any inconvenience caused.

RETURNS POLICY

If for some reason you are not happy with the received product please return it with the receipt that came with your order and we will give a full refund. You have the option to return the package to one of our 11 branches (all documentation must also be shown along with this form ) or by post to the address below.

All returns must reach us within 30 days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a customer. We are unable to accept opened containers for refund unless the product is deemed faulty. 

Postage costs will also be refunded should the error be the fault of The Health Store, once a postage receipt is received.

If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

You will need to complete an online returns form.

Our return address is:

The Health Store Online Department
21 Henry Street
Dublin 1

orders@thehealthstore.ie

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue with your order, we will cancel the order and issue a full refund should we receive your request before it is dispatched.

CLICK & COLLECT ORDERS

We endeavour to have click and collect orders available for collection within 24 - 48 hours. However, sometimes this may not be possible. Our store team will contact you directly once your order is ready for collection. 

CUSTOMER SERVICE

We would love to hear from you. Just contact online@thehealthstore.ie for anything you need in relation to any of the products we stock. 

Our customer service team endeavour to respond to your email queries within 24 - 48 hours. Email us for any queries you information you may need. 

The inbox is is monitored Monday - Friday from 9-3pm.